St Oswald's parishioner, Win Andrews started at Dixon House in 2010, providing a free counselling service for those in the local area who could not afford paid counselling, after being recommended to the position by Rev Canon Dr Ray Cleary. She was trained through the Cairnmillar Institute of Counselling and Psychotherapy. Win also taught English at Dixon House in her early years and presented multiple times to the women's group on health and wellbeing topics. In her time Win has counselled a multitude of clients, covering areas such as relationships, grief and loss, trauma and chronic health issues. The highlight for Win has been the opportunity to journey with people and to see their appreciation for being able to access this vital service.
At the volunteers Christmas Party on 28 Nov 2019 Winston Chee, the Centre Manager said that Win will be missed and presented her with a certificate of appreciation.